Entry a variety of support channels to assist you solve your difficulty in the simplest way feasible. Each of the support channels are built-in into the applying, applying artificial intelligence (AI) algorithms to recommend the top channel to solve your challenge.
SAP's predictive and preventative support options and functionalities aid solve problems just before they come about. Illustrations consist of:
The SAP Protection Optimization Provider Portfolio is intended to confirm and enhance the security of your SAP units of shoppers by figuring out possible security concerns and giving tips on how to further improve the security from the systems.
Scheduled appointments call for no less than 48 hours discover to allow engineers to prepare for the session. See our FAQ For additional aspects.
From its inception, SAP's Client Support has stood out for its expanded purpose past bug fixes and problem resolutions. Each day jobs incorporate fixing tickets and resolving concerns, all aimed at maximizing customer business enterprise benefit, securing investments, and optimizing SAP functions. We are a proactive business partner dedicated to serving to consumers achieve their goals.
The chat transcript and the many attachments will almost always be captured and recorded as part of your scenario log, if the situation is settled right away or not.
In the event the support engineer is not able to response my concern over the chat session, will I would like to get started on the situation submission system all over again? No, Should the support engineer is struggling to solve your situation at enough time, they will continue the situation submission course of action in your case.
Can I refer again to the chat session information and facts at a later time? Sure, the chat transcript and all attachments are going to be recorded with your situation log more info for your personal usefulness.
Sunrise ITSM delivers the controls and processes making sure that operational matters are proficiently managed.
The application restructures and automates processes when supplying extensive-ranging and prompt visibility of assets, equipment and machines info in excess of its full lifecycle.
The SAP EarlyWatch Check analyzes the components of one's SAP Answer, your working method and database to determine how to optimize performance and keep your full expense of read more possession into a bare minimum.
The 2 items operate alongside one another to deliver deep features. Customise your workspace, Develop knowledge-entry applications, and Allow GLSU Test your enter data in opposition to SAP grasp details website just before putting up. versus SAP master info in advance of publishing.
The new SAP Services and Support e book explains SAP's offerings in a transparent, comprehensible way and addresses variations amongst the necessities of new shoppers and experienced end users.
The new SAP Services and Support e-book explains SAP's offerings in a transparent, comprehensible way and addresses dissimilarities concerning the necessities of latest buyers and seasoned end users.